Appointment

The data model includes views for appointments scheduled, segmented by customer, staff, and service, along with upcoming appointments, enabling analysis of appointment duration, conversion rate, no-show rate, and average wait time. This facilitates performance evaluation, resource planning, and revenue trend analysis based on the varying appointment aspects.

Benefits of This Data Model

• Enhanced Customer Insights: By analyzing appointments segmented by customers, businesses can gain a deeper understanding of individual customer preferences and usage patterns.
• Optimized Staff Performance: The ability to evaluate appointments by staff member enables businesses to identify high-performing individuals, allocate workloads efficiently, and improve overall staff productivity.
• Improved Service Revenue Analysis: Grouping appointments by service offered allows businesses to track service popularity and revenue trends, enabling informed decisions on service offerings and pricing strategies.
• Effective Resource Planning: Access to upcoming appointments data facilitates better resource planning and schedule management, ensuring optimal utilization of resources and improved customer experience.

Key Performance Indicators (KPIs)

• Appointment Count: The total number of appointments in the dataset.
• Average Appointment Duration: The average duration of all appointments.
• Appointment Conversion Rate: The percentage of scheduled appointments that actually occurred.
• No-show Rate: The percentage of appointments that were scheduled but not attended.
• Average Wait Time: The average time patients waited from scheduled appointment time to actual appointment time.

Available Visualizations

View Name	Description
Appointment	Overview of appointments scheduled, including date, time, customer, and staff.
Appointment By Customer	Breakdown of appointments by customer to track individual usage and preferences.
Appointment By Staff	Analysis of appointments by staff member for performance evaluation and workload distribution.
Appointment By Service	Grouping of appointments by service offered to understand popularity and revenue trends.
Upcoming Appointments	List of upcoming appointments to effectively plan resources and manage schedules.